36ji Frequently Asked Questions

Creating a 36ji account takes under 2 minutes. Click the Register button on the 36ji homepage, enter your mobile number or email address, choose a secure password, and agree to the Terms & Conditions. You will receive a one-time PIN (OTP) to verify your contact details. After verification, your 36ji account is active and ready for KYC completion.

36ji requires a valid Philippine government-issued ID for KYC — accepted documents include your PhilSys National ID, SSS ID, GSIS ID, PRC ID, LTO Driver's License, or Philippine passport. You will also need to upload a clear selfie for liveness verification. Some accounts may be asked for proof of address such as a recent utility bill or barangay certificate.

Most 36ji KYC submissions are reviewed within 1 to 3 hours during business hours. During peak periods, verification may take up to 24 hours. You will receive an email and in-app notification once your 36ji account has been fully verified. Until KYC is complete, real-money deposits, withdrawals, and bonus claims are restricted.

No. 36ji strictly enforces a one-account-per-person policy. Creating duplicate accounts using a different name, mobile number, or email address is a violation of 36ji's Terms & Conditions and will result in permanent suspension of all associated accounts and forfeiture of any balance. If you have accidentally created a duplicate, contact 36ji support immediately.

On the 36ji login page, click "Forgot Password" and enter your registered email or mobile number. You will receive an OTP or reset link within a few minutes. Follow the instructions to set a new password. If you no longer have access to your registered contact details, reach out to 36ji's 24/7 live support team for manual identity-verified recovery.

To close your 36ji account, go to Account Settings and select "Close Account", or contact 36ji support via live chat or email at [email protected]. Any remaining balance will be withdrawn to your registered payment method before closure. If you are closing your account due to problem gambling concerns, 36ji recommends activating the Self-Exclusion tool first for immediate protection.

The minimum deposit at 36ji is ₱100 PHP. This applies across all supported payment methods including GCash, Maya, BPI, BDO, and Metrobank. There is no maximum deposit limit for standard verified accounts, though 36ji's responsible gaming tools let you set your own personal deposit cap — daily, weekly, or monthly — to help you stay within your budget.

GCash deposits at 36ji are credited to your gaming wallet almost instantly — typically within 30 seconds to 2 minutes after the GCash transaction is confirmed on your phone. 36ji's payment integration with GCash is direct and real-time. If your deposit has not appeared after 5 minutes, take a screenshot of your GCash receipt and contact 36ji live support.

36ji processes GCash withdrawals in under 10 minutes in most cases, 24 hours a day, 7 days a week. The funds arrive in your GCash wallet almost immediately after 36ji releases the transaction. Withdrawal requests submitted during peak hours may occasionally take up to 30 minutes. 36ji does not charge fees on standard GCash withdrawals — the full PHP amount goes to your wallet.

The minimum withdrawal at 36ji is ₱200 PHP. There is no minimum withdrawal processing fee charged by 36ji for GCash, Maya, or bank transfer withdrawals. Your payment provider (e.g., BPI, BDO, Metrobank) may apply their own transaction fees for bank transfers, which are outside 36ji's control. For the fastest withdrawals, GCash and Maya are recommended.

Bank transfer withdrawals from 36ji to BPI, BDO, or Metrobank are typically processed within 1 to 3 business hours during banking hours. Transfers submitted on weekends or Philippine public holidays may take until the next banking day. For faster withdrawals, 36ji recommends using GCash or Maya, which settle in under 10 minutes any day of the week.

36ji offers thousands of slot games from leading providers popular with Filipino players, including JILI slots, Pragmatic Play, PG Soft, Spadegaming, and more. Popular titles include Money Coming, Fortune Gems, Golden Empire, and Super Ace. All slots at 36ji use a certified random number generator (RNG), and published RTP percentages are accurate and independently verified.

Yes. 36ji's live casino section features real human dealers streaming in high definition, with tables for baccarat, roulette, blackjack, sic bo, and game show-style titles. Live dealer games at 36ji are available 24 hours a day. Minimum bets start at ₱10 on select tables, making live casino accessible even for players with smaller budgets.

Yes. 36ji's sportsbook covers PBA (Philippine Basketball Association), NBA, FIBA, and international leagues with pre-match and live in-play betting markets. Bet types include moneyline, point spread, totals (over/under), and player props. PBA games are particularly popular with Filipino sports bettors at 36ji, with odds updated in real-time throughout the game.

Yes. 36ji is fully optimized for mobile play through any modern web browser on Android or iOS — no app download required. The 36ji mobile site loads quickly even on standard Philippine mobile data connections and supports all features: deposits via GCash, live casino, slots, sports betting, and account management. A dedicated 36ji app may be available — check the homepage for current download options.

Return-to-Player (RTP) varies by game title at 36ji. JILI slots typically range from 96% to 97.5% RTP. Pragmatic Play titles like Gates of Olympus and Sweet Bonanza range from 96.5% to 96.71%. RTP figures represent long-term statistical averages across millions of spins — individual sessions can vary significantly. 36ji publishes RTP data per game in the game information panel.

36ji offers a welcome bonus for newly registered and first-time depositing players. Bonus details — including the match percentage, maximum PHP bonus amount, and minimum deposit required — are published on the 36ji Promotions page and may be updated periodically. All welcome bonuses at 36ji come with wagering requirements that must be met before bonus-derived winnings can be withdrawn.

A wagering requirement (also called rollover or turnover) specifies how many times you must bet your bonus amount before the resulting winnings become withdrawable. For example, a ₱500 bonus with a 20x wagering requirement means you must place ₱10,000 in qualifying bets before withdrawing bonus winnings. At 36ji, each promotion page clearly states the applicable wagering requirement, eligible games, and time limit.

Yes. All bonuses at 36ji have an expiry period — typically 7 to 30 days from the date of issue, depending on the specific promotion. If the wagering requirements are not met within the bonus validity period, the bonus and any associated winnings are forfeited automatically. The expiry date and remaining time for each active bonus are displayed in your 36ji account's Bonus Wallet section.

No. Bonus funds and winnings generated from bonus play at 36ji cannot be withdrawn until applicable wagering requirements have been met in full. You may withdraw real-money (non-bonus) funds at any time. If you choose to withdraw before completing a wagering requirement, the remaining bonus balance will be forfeited. 36ji's Bonus Wallet section shows your real-money and bonus balances separately so it is always clear which funds are withdrawable.

36ji Casino Philippines operates in alignment with PAGCOR (Philippine Amusement and Gaming Corporation) regulatory guidelines for online gaming. PAGCOR is the government body that oversees legal online gambling in the Philippines. 36ji enforces all key PAGCOR compliance requirements including the 21+ minimum age rule, KYC identity verification, AML reporting obligations, and responsible gaming tooling.

The minimum age to play at 36ji is 21 years old, in accordance with PAGCOR's regulations for online casino gaming in the Philippines. This age restriction is enforced through mandatory KYC identity verification using a Philippine government-issued ID. Accounts found to belong to players under 21 are immediately suspended, and any deposited funds are returned per PAGCOR guidelines.

To self-exclude from 36ji, go to Account Settings, select Responsible Gaming, and activate the Self-Exclusion option. Your account will be permanently closed within 24 hours and cannot be reopened for a minimum of 6 months. 36ji will also suppress all marketing communications to your contact details. You can also request immediate self-exclusion by contacting 36ji support at [email protected] — available 24/7.

36ji provides the following responsible gaming tools inside every verified account: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, cool-down periods (24 hours to 30 days), and permanent self-exclusion. All limits activate instantly — no waiting period. These tools are available under Account Settings → Responsible Gaming, with no approval required.

36ji's customer support team is available 24 hours a day, 7 days a week. The fastest way to get help is through the live chat feature inside your 36ji account dashboard. You can also email the support team at [email protected]. 36ji's support team operates on Philippine Standard Time and is staffed by Filipino agents familiar with local payment methods, GCash issues, and PAGCOR-related queries.